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Protect Your PIN


We take all instances of fraud very seriously and believe that it’s important to educate our members and the public about the importance of keeping their PINs safe. We hope you can take a look at the new website APCA has recently launced. The site has good advice on how to select a safe PIN and ensure it remains a secret from criminals.

While other countries are more used to dealing with bank card fraud, many Australians still believe their country is not affected by the crime. Unfortunately this is not always the case. In Australia it is becoming more common place for fraudsters to attempt to capture PINs using hidden cameras or ‘shoulder surfing’ techniques.

Once the PIN has been obtained, the fraudsters will then try to steal the card from their target. Alternatively, the card details can be captured illegally from the magnetic stripe and used to produce counterfeit cards in a technique that is called ‘card skimming’.

There are two golden rules when it comes to protecting your PIN:

  • cover your PIN entry with your hand anytime you enter it on a keypad;
  • never tell anybody what your PIN is.

In Australia many people still feel uncomfortable about covering the keypad when they enter their PIN, especially when a shop assistant is looking. However, if more and more people begin to cover their PIN entry, then the practice will become the norm rather than the exception.

If you suspect you have been the target of a fraud attempt change your PIN immediately and contact us as soon as you can.

Visit the “Protect your PIN” website.